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Terms & Conditions

Welcome to the JOLIER® online store!

By using this website you agree to follow these terms. References to “we”, “our” and “JOLIER” are to Alion Oy. JOLIER has the right to make changes to these terms. All images, designs, graphs and texts on this website are the property of JOLIER and protected by international copyright laws. Duplicating, publishing, changing or distribution of them by any means without our permission is forbidden. Customers must be over 18 years old to order from JOLIER. To represent an external entity, the customer must have all necessary rights to act in its name.

Ordering via e-mail
Orders can be alternatively made via e-mail with account transfer as payment. Please send via email your order request and delivery adress to info@jolier.fi. You will receive order confirmation and payment instructions. Please note only after receiving the payment, order is valued and will be delivered.

Product info
Our products are displayed as accurately as possible, however, we cannot guarantee that your monitor is displaying the color accurately. Products are subject to availability. Delay between placing the order and payment may change the availability of the product in stock. If the ordered item is out of stock we will notify the customer as soon as possible.

Prices
Prices are displayed in Euros (EUR) and include 24% VAT according to Finnish legislation. This applies to orders delivered in the European Union. The displayed item price is the product price, the delivery charges (see Delivery) will be added when checking out. For orders outside the EU please contact us via e-mail at info@jolier.com.

Payment
We accept online payments such as: PayPall, Visa, Visa Electron, MasterCard, Nordea, Osuuspankki, Sampo Pankki, Tapiola, Ålandsbanken, Handelsbanken, SP/POP/Aktia/Nooa, S-Pankki.


Suomen Verkkomaksut

For information about other payment methods please contact info@jolier.com.

Delivery
We take all responsibility if the product lost or damage during the delivery. In those cases please notify Customer Service immediately. JOLIER is not responsible for delays caused by a force majeure. Delivery cost is charged per order.

Delivery Cost Time
Finland FREE delivery (to nearest post office). Delivery to address 10,00€. 4-5 working days from ordering.
EU FREE delivery (depending on destination to address or nearest post office). 6-10 working days from ordering.
Other countries Information upon request info@jolier.com

Returns
Customers have the right to return or exchange a product by notifying Customer Service via email within 14 days of delivery, according to Finnish consumer protection legislation. Please inform the reason of return and choose between product exchange or refund. We will provide you with returning instructions. The products must be returned as quickly as possible after notification. Returned items must be unused, undamaged, in original packaging with all tags intact for refunding to take place. In case of returns the customer is responsible if the item is damaged or lost in delivery. Returns that are lost or damaged in delivery cannot be exchanged or refunded. We recomnend insuring all return items.

After the returned item is received and approved, the exchange item or refund will be sent immediately. For Finland – the refund includes the product price and any delivery charges. Unfortunately for returns outside of Finland delivery costs and insurance are non-refundable. Delivery is free on the exchange items sent by JOLIER.

Privacy Policy
All personal information provided to us by customers will be used for processing the orders and contacting in case of delivery notifications or problem solving purposes. Your information will not be provided to any third parties or companies outside the JOLIER. The customer is also responsible for keeping her/his registration and payment data secure.

Settlement of Disputes
These terms and conditions are governed and construed in accordance with the laws of Finland. Disputes will be settled at the Helsinki District Court of Finland.

Corporate Information
JOLIER® is a registered trademark of Alion Oy (Ltd.).
Registered in Finland:
Company No. 2182793-9
VAT No: FI21827939

Registered address:
JOLIER / Alion Oy
Suvikummunrinne 2G
02120 Espoo, Finland
e-mail. info@jolier.com
www.jolier.com

Customer Service
If you have any questions or suggestions, please do contact us at any time by contact form or by e-mail: info@jolier.com. Our customer service is available in Finnish and English.

Service Information

Account & Orders

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