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FAQ

How to order

1. Select item and click “Add to cart”.
2. In the shopping cart you can make your order, in order to pay – click “Continue to checkout”.
3. Choose are you a new costumer – click “Continue” or if you have an account – sign in.
4. If you are a new customer fill in the registration form with your personal info. Choose if you want an account create password. Click “Continue”.
5. Check your shipping address. Select available shipping method and click “Continue”.
6. Select the available payment method and click “Continue”.
7. Preview your order –shows all the details you have informed and the final prices (see Prices). Please note that you need to click “I agree to terms and conditions” and click “Continue”.
8. Click “Continue to payment”.
9. Select the desired payment method.
10. After payment have been made return to JOLIER webstore.
11. There you see order confirmation; payment status may be marked as unpaid – since the transfer is under process. Order confirmation is also sent to your email.
12. “Track order” – here you can track your order, payment status and how the delivery is proceeding. Enter your email address and order number from the order confirmation email.

Ordering via e-mail
Orders can be alternatively made via e-mail with account transfer as payment. Please send via email your order request and delivery adress to info@jolier.com or contact form. You will receive order confirmation and payment instructions. Please note only after receiving the payment, order is valued and will be delivered.

Payment
We accept online payments such as: PayPall, Visa, Visa Electron, MasterCard, Nordea, Osuuspankki, Sampo Pankki, Tapiola, Ålandsbanken, Handelsbanken, SP/POP/Aktia/Nooa, S-Pankki.

Suomen Verkkomaksut

Delivery
We take all responsibility if the product lost or damage during the delivery. In those cases please notify Customer Service immediately. JOLIER is not responsible for delays caused by a force majeure. Delivery cost is charged per order.

Delivery Cost Time
Finland FREE delivery (to nearest post office). Delivery to address 10,00€. 4-5 working days from ordering.
EU FREE delivery (depending on destination to address or nearest post office). 6-10 working days from ordering.
Other countries Information upon request info@jolier.com

If you have any questions or suggestions, please do contact us at any time by contact form or by e-mail: info@jolier.com. Our customer service is available in Finnish and English.

Service Information

Account & Orders

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